The following policies have been created to ensure that all shared Web hosting members are satisfied with the service they receive. The policies have also been developed as guidelines for efficient operation and regulation of support and information on the Web site.

This Acceptable Use Policy ("Policy") describes the proper and prohibited use of VIPhost’s Web Hosting and Collocation services ("Services") as subscribed to per the Master Service Agreement. This Policy is designed as a guideline and is not exhaustive as such. The policy can be modified from time to time effective upon posting on VIPhost’s Web site.

The Services allow you to develop, publish, and display a Web site, store data in a database, send and receive e-mail messages, maintain a bulletin board through which you can interact with the Internet users, and send and retrieve various information.

VIPhost does not monitor or censor the information you make available or collect through the use of the Services with the exception of systems and network resources monitoring. However, VIPhost will act upon Policy violations when such are discovered during regular monitoring processes or reported to VIPhost. VIPhost expects you, and all other users of the Services, to take responsibility in using the Internet with courtesy and responsibility, and be familiar with and to practice good Internet etiquette.

As consideration for VIPhost’s provision of Services, you agree to abide by the following provisions relating to the acceptable use of your VIPhost account.

VIPhost reserves the right in its sole discretion to:
Revise this Acceptable Use Policy which shall be posted on VIPhost’s Web site; and Remove any content for any reason, including but not limited to, your violation of any conditions of this Acceptable Use Policy. VIPhost’s right to remove inappropriate content under this Policy shall not place an obligation on VIPhost to monitor or exert editorial control over the content of your account.

You agree not to use or allow access to VIPhost services to:

1. Create or maintain software download or distribution sites or sites created for the purpose of mass distribution of software products. A software distribution site is defined as a site on which 50% or more of total bandwidth (data transfer) is used for programs or binary code downloads.
2. Create or maintain sites that generate system errors or exceptions that disrupt servers' performance or cause server-wide outages. This includes overriding or avoiding system settings and restrictions imposed by the terms of Services.
3. Create or maintain sites that consume thirty-five percent or more of CPU capacity or use two hundred megabytes of memory, both physical and virtual combined, on the hosting server.
4. Exceed allowed bandwidth by transferring amounts of data greater than allowed by the terms of purchased Service.
5. Violate any applicable laws, regulations, or other provisions having the force of law, either intentionally or unintentionally.
6. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
7. Employ misleading e-mail addresses or falsify information in any part of any communication.
8. Upload, transmit, disseminate, post, store or post links to any content that:
• Prohibited from transmitting or posting by law, or by contractual or fiduciary relationship;
• Facilitates hacking or unauthorized access or use of data, systems, servers or networks including any attempt to probe, scan or test for vulnerabilities, or to breach security or authentication measures;
• Falsifies origin by forging TCP/IP packet headers, e-mail headers, or any part of a message header, unauthorized monitoring of data or traffic;
• Interferes with service to any user, system or network by using flooding techniques, overloading a system or a network, staging or broadcasting an attack, or any other means resulting in a crash of a host either deliberately or by negligence;
• Infringes or contributes to any infringement of any intellectual property, material protected by copyright, trademark, patent, trade secret or proprietary right of any party;
• Is or may be considered unsolicited or unauthorized advertising, promotional materials, or any junk mail, spam, spamvertisements, make money fast schemes, chain letters, pyramid schemes, or any other form of solicitation;
• Contains viruses, worms, Trojan horses, time bombs, trap doors, or any other computer code, files, or programs or repetitive requests for information designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
• Is unlawful, harmful, threatening, abusive, harassing, tortious, unlawful, libelous, defamatory, vulgar, obscene, or invasive of privacy;
• Is of adult nature, pornographic, or harmful to minors;
• Promotes illegal activity, including providing instructions for illegal activity, or transmitting, disseminating or offering fraudulent goods, services, schemes or promotions, or furnishing false data on any signup form, contract or online application or registration, or the fraudulent use of any information obtained through the use of the Services including use of credit card numbers.
• Exploits the images of children or discloses personally identifiable information belonging to children.

If VIPhost determines that you have violated the terms of this Acceptable Use Policy, that determination, made at VIPhost’s sole discretion, is grounds for immediate termination of your VIPhost account without notice or penalty to VIPhost

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This Master Service Agreement is between

VIPhost

("Company")

and

[customer name]
[customer address]
 

("You").

BY USING COMPANY'S SERVICES, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, ACCEPTABLE USE POLICY, AND COMPANY'S NO-SPAM POLICY.

Company and You agree to the following provisions:

1. Provision of Services.

Company agrees to provide services to You in accordance with the Shared Web Hosting Service Level Agreement in exchange for your payment for Company's services, your execution and compliance with this agreement, and your compliance with Company's Acceptable Use Policy and No-Spam Policy. Provision of Company's services shall commence once Company has received both Your payment for Company's services and this Agreement duly executed by You. You warrant and represent that You shall use Company's services only for lawful purposes.

2. Agreement Term.

The initial term of this agreement shall be from the date of your initial payment and execution of this agreement through the remainder of the calendar year in which this agreement was executed.

The term of this agreement, after the initial agreement term, shall be one calendar year.

3. Automatic Renewal.

This agreement shall renew automatically at the end of the prior agreement term unless terminated either by You or by the Company.

4. Termination without Cause.

You may terminate this agreement at any time, for any reason, by calling our offices at 001 416 603 9825 prior to the automatic renewal of this contract.

COMPANY SHALL NOT REFUND AMOUNTS ALREADY BILLED FOR THE YEAR IN WHICH YOU TERMINATE THE AGREEMENT.

ALL CUSTOMER DATA AND ACCOUNT SETTINGS INCLUDING, BUT NOT LIMITED TO, WEB SITE CONTENT, DATABASES, AND E-MAIL MESSAGES ARE IRREVOCABLY DELETED UPON ACCOUNT TERMINATION.

Company may terminate this agreement at any time, for any reason, by:

• providing written or electronic mail notice of termination to your e-mail contact address no less than fifteen days prior to the service termination; and
• refunding or not charging your credit card account for the annual service charge for the year in which company services terminate.

5. Termination for Cause.

YOU AGREE TO MAINTAIN AND KEEP CURRENT ALL CONTACT INFORMATION FOR YOUR ACCOUNT(S) WHICH IS(ARE) STORED WITHIN COMPANY SERVERS. FAILURE TO MAINTAIN OR KEEP CURRENT ALL CONTACT INFORMATION SHALL BE A VALID GROUND FOR COMPANY TERMINATION OF SERVICES FOR CAUSE.

IF COMPANY TERMINATES YOUR ACCOUNT FOR A VIOLATION OF THIS AGREEMENT, COMPANY'S ACCEPTABLE USE POLICY, OR COMPANY'S NO SPAM POLICY, COMPANY SHALL NOT BE REQUIRED TO REFUND TO YOU ANY AMOUNTS BILLED TO YOU FOR THE YEAR IN WHICH COMPANY SERVICES TERMINATE.

6. Payment Terms.

You agree to be billed yearly via an agreed upon payment method for all recurring and one-time charges, including late and termination charges, for any Company services ordered by You and any fees You owe to Company. Company shall provide You with an invoice.

7. Taxes.

Company shall not be liable for any taxes and other governmental fees to be paid which are related to purchases made from You or from Company's server. You agree that you shall be fully responsible for all taxes and fees of any nature associated with products or services sold through the use of or with the aid of services provided to You by Company.

8. Materials and Products.

Any material and data you provide to company in connection with Company's services shall be in a condition that is in a form requiring no additional manipulation on the part of the Company. Company shall make no effort to validate this material or data for content, correctness, or usability. Material or data that is not in this condition shall be a breach of this agreement.

Company may, in its sole discretion, reject material or data that You have placed on Company's servers or that You request Company put on Company's servers. Company agrees to notify You immediately of its refusal of the material or data and provide You with an opportunity to amend or modify the material or data to meet the requirements of Company. Your failure to amend or modify the data or material as directed by Company within a reasonable time shall be a breach of this agreement.

9. Liability; No Warranty; Limitation of Damages.

YOU EXPRESSLY AGREE THAT USE OF COMPANY'S SERVICES IS AT YOUR SOLE RISK.

The Company, its agents, affiliates, licensors or the like, do not represent or warrant, expressly or impliedly, that Company's services will not be interrupted or error free; neither do they make any warranty as to the results that may be obtained from the use of Company's services or as to the accuracy, reliability, or content of any information service or merchandise contained in or provided through the Company's services, unless otherwise expressly stated in this agreement.

The Company, its officers, agents, or anyone else involved in providing Company's services shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use Company's services; or for any damages that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission, or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction, or unauthorized access to Company's records, programs, or services.

The Company will exercise no control over the content of the information passing through Company's network except those controls expressly provided herein.

The Company makes no warranties or representations of any kind, express or implied, for the service it is providing. The Company also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by You, including loss of data resulting from delays, non-deliveries, or service interruptions by any cause or due to your errors or omissions. Use of any information obtained by way of Company is to be used at Your own risk, and Company specifically denies any responsibility for the accuracy or quality of information obtained through its services. Company expressly limits its damages for any non-accessibility time or other downtime to the penalties listed in Company's Shared Web Hosting Service Level Agreement. Company expressly limits its responsibility for any damages arising as a consequence of such unavailability.

10. Patents, Copyrights, Trademarks, and Other Intellectual and Proprietary Rights.

Except for rights expressly granted herein, this agreement does not transfer any intellectual or other property or proprietary right to You. You agree that all right, title, and interest in any product or service provided to You is the Company's. These products and services are only for your use in connection with Company's services provided to you as outlined in this agreement.

You expressly warrant to Company that You have the right to use any patented, copyrighted, or trademarked material which You use, post, or otherwise transfer to Company servers.

11. Hardware, Equipment, and Software.

You are responsible for and must provide all phones, phone services, computers, software, hardware, and other services necessary to access Company servers. Company makes no representations, warranties, or assurances that your equipment will be compatible with Company services.

12. Age.

You expressly represent and warrant that You and any person to whom You grant access to your Company account have reached the age of eighteen.

13. Indemnification.

You agree that you shall defend, indemnify, save, and hold Company harmless from any and all demands, liabilities, losses, costs, and claims, including reasonable attorneys' fess, asserted against Company, its agents, servants, officers, and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by You, your agents, employees, or assigns.

You agree to defend, indemnify, and hold harmless Company against liabilities arising out of:

(i) any injury to person or property caused by any products sold or otherwise distributed in connection with Company services provided to you;

(ii) any material supplied by You infringing or allegedly infringing on the property or proprietary rights of a third party;

(iii) copyright infringement; and

(iv) any defective product which You sold or distributed by means of Company services.

You agree that the liability limit of Company shall in no event be greater than the aggregate dollar amount which You paid during the terms of this agreement, including any reasonable attorneys' fees and court costs.

14. Miscellaneous.

Governing Law; Jurisdiction; Forum. This agreement shall be governed by and construed in accordance with the laws of the province of Ontario without regard to its conflicts of laws or principles. You agree, in the event any suit is brought in connection with Company's provision of services to you, to submit to the jurisdiction of the province of Ontario, and agree to the courts of Toronto, Ontario as the appropriate forum.

Severability. In case any one or more of the provisions contained herein shall, for any reason, be held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provisions of this agreement, and this agreement shall be construed as if such provision(s) had never been contained herein, provided that such provision(s) shall be curtailed, limited, or eliminated only to the extent necessary to remove the invalidity, illegality, or unenforceability.

Waiver. No waiver by Company of any breach by You of any of the provisions of this agreement shall be deemed a waiver of any preceding or succeeding breach of this agreement. No such waiver shall be effective unless it is in writing and then only to the extent expressly set forth in such writing.

Entire agreement. This agreement, including Company Acceptable Use Policy, Company No Spam Policy, and Company Shared Web Hosting Service Level Agreement, shall constitute the entire agreement between You and Company.

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THIS AGREEMENT DESCRIBES SERVICE LEVEL GUARANTEES PROVIDED TO YOU BY COMPANY.

I. Technical Support

Company provides You with technical support on setup of the Company server, access, and other server related issues upon payment of annual fee. Company does not provide support for web applications, scripts, or components from third parties or developed by You.

Company's Technical Support Department operates 24 hours a day, 7 days a week, 365 days per year and is available by E-mail at support@VIPhost.com.sa. Please send us a message with the full description of the problem and your account username. Please do not send multiple messages on the same issue.

Company's standard response time to technical support issues is 1-2 days or less. This time, however, depends on the complexity of the inquiry and workload in general. The Technical Support Department assigns the highest priority to customer inquiries related to the servers' unavailability. These issues are addressed immediately upon receiving e-mail notification from a customer. Please keep in mind that it may take some time to resolve the issue so You may not get an immediate reply.

Email support turnaround time guarantee does not apply to any development related or web site troubleshooting issues since such issues often involve extensive research and testing.

II. Billing and other account related inquiries

All inquiries regarding Company billing for its services should be sent to billing@VIPhost.com.sa.

All inquiries regarding reselling Company's services, purchasing of new accounts, and available discounts should be addressed to customercare@VIPhost.com.sa.

III. Escalation

If You are dissatisfied with Company's Shared Web Hosting Service or if you are unable to resolve a technical support issue within the parameters outlined in this Service Level Agreement please contact Company's Customer Support Manager at customercare@VIPhost.com.sa regarding your concerns. The Customer Support Manager will review your concerns, investigate, and respond to You within one business day. As issues may be complex or require extensive investigation, this one business day response time does not imply that a resolution is guaranteed within one business day.

IV. Control Panel and Server Management

Company account holders are provided with Company's on-line account and server management tool - control panel. This tool is designed to give You complete control over Your account and server services purchased from the Company. Amanah Tech expects You to use the control panel to perform all routine account and server management tasks.

The control panel, server management documentation, and help is available on-line on Company's Support Site, as well as within the control panel itself. If you experience difficulty using the control panel, Company's Technical Support personnel will help You learn to use this tool. However, Company's Technical Support shall not be expected to perform for You the tasks that can be done through the control panel.

V. Servers Availability

Amanah Tech is fully committed to providing quality service to all customers. To support this commitment, Amanah Tech observes the following schedule of penalties for its failure to comply with this Service Level Agreement.

APPLICATION (WEB) SERVER AVAILABILITY

Company guarantees 99.5% monthly average scheduled availability of its Application (Web) Servers. Application (Web) Server availability is defined as your ability, via web browser, to retrieve the HTTP headers from a hosting server. Company does not monitor availability of individual web sites but only monitors the server availability as a whole.

Application (Web) Server Availability Monitoring

To verify that the server is available Company will ping HTTPb service on the server every 10 minutes with a 30-second threshold. If HTTPb service does not respond, the server is considered non-operational and is automatically rebooted. If rebooting the server does not solve the problem, it is immediately escalated to the Support Center.

In cases where two or more consecutive HTTPb tests fail, server downtime will be registered as the number of minutes between the first and the last failed tests. Downtime of less than 10 minutes in duration is not recorded. Company calculates server uptime based on this type of server monitoring.

MAIL SERVER AVAILABILITY

Company guarantees 99.5% monthly average scheduled availability of its Mail Servers. Mail Server availability is defined as client's ability to send (SMTP) and retrieve (POP3) e-mail via the particular mail server. Company does not monitor individual mail sites but only monitors the server as a whole. Mail server unavailability caused by denial of service attacks, mail bombing, and other flooding techniques is not included in uptime calculations.

Mail delivery protocol (SMTP) is a "store-and-forward" type of protocol that does not guarantee immediate delivery of e-mail messages. In the case the first delivery attempt is failed mail server re-attempt to deliver messages to the addressee according to a predefined schedule. In the case the messages cannot be delivered for a period of time exceeding 48 to 72 hours, the messages are returned to the sender.

Mail Server Availability Monitoring

To verify that the server is up we ping SMTP and POP services (retrieve SMTP and POP headers) every 10 minutes with a 30-second threshold. If either service does not respond, the service is considered non-operational and is automatically restarted. If two or more consecutive SMTP or POP tests fail, the problem is immediately escalated to the Support Center.

In cases where two or more consecutive SMTP or POP tests fail, server downtime will be registered as the number of minutes between the first and the last failed tests. Downtime of less than 10 minutes in duration is not recorded. Company calculates server uptime based on this type of server monitoring.

NETWORK AVAILABILITY

Network availability is defined as Company network's ability to pass incoming and outgoing TCP/IP traffic. Servers' unavailability caused by network unavailability is not included in server uptime if such network unavailability is caused by factors beyond the Company's control. Interruptions of service due to problems on the backbone or on the customer's portion of the network are beyond the Company's control. Interruptions of service caused by denial of service or similar attacks are beyond the Company's control and are not included in uptime calculations.

SCHEDULED MAINTENANCE

To guarantee optimal performance of the servers, Company will perform routine maintenance on the servers on a regular basis. Such maintenance often requires taking Company servers off-line. Company reserves one hour of server unavailability per month for maintenance purposes. This server unavailability is not included in server uptime calculations. The maintenance typically is performed during off-peak hours. Company provides You with advance notice of maintenance whenever possible.

PENALTY FOR NON-COMPLIANCE - APPLICATION SERVER AVAILABILITY

Upon your notice to Company, if availability of any server for the month is below the guaranteed level, Company will provide one free day of web hosting for each hour of server unavailability.

To receive the refund You must specifically request it during the month following the month for which the refund is requested. You must provide all dates and times of server unavailability along with your account username. This information must be submitted to billing@VIPhost.com.sa. Company will compare information provided by You to the server availability monitoring data the Company maintains. Compensation will be issued if the unavailability warranting the free service is confirmed.

Maximum Total Penalty

The total days provided free of charge to You for any account may not exceed 50% of the days in the month charged to that account during the month for which the free service is to be issued.

VI. Server Storage Capacity

Each account is allotted storage capacity on Company servers according to the plan or options selected by You. This storage size can be increased through customercare@VIPhost.com.sa for an additional charge up to the maximum amount allowed for each plan or service. The servers may stop accepting, processing, or delivering data when the purchased limit is reached thus causing server unavailability or data loss. Company shall not be held responsible for such unavailability or data losses.

VII. Ownership of Data

All data created by You and/or stored by You within Company's applications and servers are your property and is for your exclusive use unless access is permitted by You. Company shall allow access to such data by authorized Company personnel and shall provide access in compliance with Company's Privacy Policy. Company makes no claim of ownership of any web server content, e-mail content, or any other type of data contained within the account holder's server space and applications on Company's servers.

VIII. Data Integrity

Company employs sophisticated RAID techniques to ensure the integrity of the data on its servers; the data is written to two disks simultaneously to prevent data loss in the event of hardware failure. Routine tape backups are performed for emergency recovery purposes only. COMPANY SHALL NOT RESTORE THE DATA UPON YOUR REQUEST. Web server raw log files are not included in the backups and cannot be recovered during server restoration.

IX. Data Retention

COMPANY SHALL NOT RETAIN ANY OF YOUR DATA AFTER ACCOUNT TERMINATION. ALL DATA IS DELETED FROM THE SERVERS AT THE TIME THE ACCOUNT IS TERMINATED AND FROM BACK-UPS DURING SCHEDULED BACK-UP ROTATION. COMPANY SHALL NOT RESTORE, "BURN" TO CD, OR SEND OUT ANY DATA PERTAINING TO EXISTING OR TERMINATED ACCOUNTS.

X. Customer Responsibilities

To access Amanah Tech services customers must provide at the very minimum:

• an Internet connection with sufficient bandwidth and quality to allow trouble-free browsing and data uploading and downloading;
• a fully functional Internet browser;
• a fully functional POP/SMTP e-mail program (client);
• tools to develop and publish content as customer deems necessary;
• tools to access database servers if such services are purchased by the customer.

XI. Privacy Statement

Amanah Tech values the privacy of its customers. Please refer to Company's Privacy Policy for further information.

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To reach its goal of providing the best business class web hosting services to our users, VIPhost offers users a full range of commercial hosting services. Abuse of these services is considered a violation of our Acceptable Use Policy (a supplement of the agreement you executed when subscribed to our service). One of the most serious abuses is using your account to send unsolicited commercial e-mail, otherwise known as "SPAM". The following are examples of SPAM and are blatantly contrary to our Service Agreement.

Inappropriate E-Mail Activities

• Commercial e-mail: Defined as sending unsolicited commercial e-mails. This is prohibited. You are not permitted to use your VIPhost Tech account or e-mail alias/account of your Virtual Server to send unsolicited commercial e-mail. Using an e-mail address hosted anywhere on VIPhost servers to collect responses from unsolicited commercial e-mail is prohibited. This also includes using third party e-mail accounts or servers including free ones to promote ("spamvertise") your VIPhost based Virtual Server and redirectors for the same account.
• Mail Bombing: Defined as sending large volumes of unsolicited e-mail to individuals from your VIPhost based Virtual Server account. This is strictly prohibited.
• Harassment: Defined as sending threatening or harassing e-mail after being requested to stop, is prohibited. Extremely threatening or harassing e-mail never is allowed.

Inappropriate use of Mailing Lists

• Purchased Mailing Lists: Mass mailing to purchased mailing lists is not allowed. We allow only opt-in mailing lists. To comply with our no-SPAM policy, the recipients on your mailing list must have specifically requested (subscribed) to receive mail from you on this topic. Purchased or inherited lists are, by definition, NOT opt-in. Similarly; you could not start a list about horses and then post to it about boats. Opt-in list mailings must include instructions to unsubscribe (opt-out) in every message.

Inappropriate Newsgroup Activities

• Newsgroup Spamming: Defined as excessive cross-posting, or posting the same article to several newsgroups. This is prohibited. Generally accepted standards allow no more than 15 newsgroups, or cross-postings, for a single article or substantially similar articles. Such articles may be canceled. You are not allowed to use your VIPhost Tech based mail facilities to SPAM the newsgroups. You are prohibited from cross-post or post-off-topic subjects in the VIPhost support forums.
• Off topic or inappropriate postings: There is no restriction on content, except as defined by each newsgroup. Continued posting of off-topic articles is prohibited. Please note that commercial advertisements are off-topic in the vast majority of newsgroups.

We take a very dim view of SPAM. It is one of the most annoying things encountered on the Internet. If an VIPhost customer is found to be spamming we will take action immediately. If we find that you have violated our No-SPAM Policy, we will disable your account and report you and the incident to the proper local, provincial, and federal authorities if necessary.

We are not attempting to censor, nor are we attempting to curtail the business of our customers. But as a whole, SPAMming hurts our members and us more than it helps the spammer. Do yourself, and us, a favor. DON'T DO IT.

Thanks for your consideration.
- VIPhost Administration.

Reporting SPAM: If you believe that you have received SPAM from VIPhost Tech’s network, please send a signed complaint from your e-mail account along with the abusing message and complete headers to support@VIPhost.com.sa. VIPhost does not investigate or take actions based on "anonymous" SPAM complaints.

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Coming Soon.

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Purpose
VIPhost has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for VIPhost

Scope
This privacy statement only covers the information collected on VIPhost Tech’s web site. VIPhost’s web site contains links to other sites. VIPhost is not responsible for the privacy practices, actions, or the content of such web sites.

Children's Guidelines
VIPhost requires that all account holders be 18 years of age or older. Children are not provided access to any VIPhost services in which any personal data is collected beyond the collection of a visitor's IP address and session status.
If VIPhost Tech becomes aware that any child has accessed VIPhost’s non-publicly available web sites, the account through which the child has gained access will be terminated.
No information should be submitted to or posted at VIPhost web sites by persons under 18 years of age. VIPhost does not knowingly collect personal information from children under the age of 18. All VIPhost services are open only to persons over the age of 18.
If you believe VIPhost has collected any information from or about anyone under 18, please contact us immediately at support@VIPhost.com.sa .

Information Collection
VIPhost web sites use on-line order forms for customers to request services. Through these order forms we collect your contact information and financial information. Your contact information from the order forms is used to contact you regarding the status of your account and to send you information about VIPhost services available. Financial information that we collect from you is used to bill you for your VIPhost account services.
VIPhost Inc. web sites also log IP addresses and other user session information to help diagnose problems with our servers, to administer and improve our web sites, to facilitate marketing of VIPhost products, and to gather broad demographic and statistical information.

Cookies
VIPhost Tech’s web sites use cookies to retain your session state during your logon to the control panel. You may opt out of the use of cookies by turning them off in your web browser. However, the use of cookies is necessary for the use of the control panel.

Public Forums
VIPhost Tech sites make chat rooms, forums, message boards, and news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Information Dissemination
VIPhost Tech will release personally identifiable information about you as is reasonably necessary for the provision of VIPhost services for which you have subscribed. This includes, but is not limited to:

• provision of contact and software usage information to our software license providers for the purpose of software licensing compliance, licensing usage calculation, and billing purposes
• provision of your account information to independent contractors providing services in support of VIPhost’s delivery of services to you. (Note: all independent contractors to whom VIPhost provides account information are required to sign a non-disclosure agreement).
• transfer information that you provide to apply for separate software licenses through VIPhost The information you provide to VIPhost Tech to apply for separate software licenses or directly to the software licensor will be subject to the privacy policy of the licensor and not this Privacy Policy.

Inaddition, VIPhost may release personally identifiable information necessary for the prosecution or defense of any legal claim or right to which VIPhost is a party. VIPhost will also release personally identifiable information as required by law.

Security
VIPhost Tech web sites have security measures in place to protect against the loss, misuse, or alteration of the information under our control. Your contact and financial information is submitted via a secure (HTTPS) connection and stored in the VIPhost database protected by a firewall. Access to your information is restricted to authorized VIPhost personnel and contracting partners only.

Contacting the Web Sites, Opting-out, Deactivating Your Account
If you wish to terminate your account or opt-out of receiving communications from VIPhost, which are not reasonably necessary for the provision of services to you, please contact VIPhost at the address below.
If you have any questions about this privacy statement, the privacy practices of our web sites, or your dealings with VIPhost’s web sites, you may contact:

Updates to Privacy Policy
VIPhost reserves the right to change these policies at any time. Any changes to the privacy policy will be posted at the web sites.

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VIPhost believes in our clients and affiliates rights to the privacy of their information. Our privacy policy is very simple, and very clear. We are in the business of registering domain names. We believe the best way to achieve our goals is to:

• provide exceptional customer service to our clients and affiliates,
• price our service very competitively,
• treat our affiliates fairly and generously, and
• to perform our services in a trustworthy and reliable manner.

It is our policy that information you provide, whether a client or affiliate, is used solely for the purpose of registering and maintaining your domain name, or in the case of an affiliate, tracking domains registered through your referrals and rewarding your efforts.

Every Domain Name Creates a Public Record

You should be aware that every domain name registered creates a public record which can be accessed by a whois search. On record is the contact information you supply for the following:

• administrative contact (the domain owner)
• billing contact
• technical contact
• DNS information
• registration/renewal date and expiry date.

The information displayed will be as you have provided it, and includes the name, address, telephone and fax number, and email address of each contact person listed above.

1. Sale/Release of Client Supplied Information:

VIPhost will not, under any circumstance give away or sell its customers’ personal information to any company, organization, or individual. Information provided by you is used solely to register your domain.

2. Use of Client Supplied Information:

The information you supply will be used solely to register/transfer the domain name you have requested, and to allow you to edit/update your profile as required. The only public access to your domain name information is provided for by WHOIS query (the method you use to see if a domain name is available).

3. SPAM:

VIPhost will never send any kind of publicity-oriented messages in electronic form to any of its customers. We will not give away, sell or expose any customer e-mail address under any circumstance. Additionally, the terms and conditions of our affiliate program prohibit affiliates from such practices. Any affiliate who engages in the use of SPAM to promote their affiliate business is subject to having their affiliate account terminated. VIPhost will provide our clients with a reminder message once their domain name registration period nears expiration. If you believe you have received unsolicited email from an VIPhost affiliate, please email customercare@VIPhost.com.sa to let us know. If you can, please provide us with a copy of the mail message you received, and we will investigate.

4. Security of Client Supplied Information:

All communication between you and VIPhost during the domain name registration process is encrypted and secure. Throughout our web site, once you have either logged into our site or are creating a new profile, you will have entered into the secure zone of the web site, and all communication from that point until you finish your transaction is encrypted and secure.

5. Security of Credit Card Transactions and Data:

In processing your purchase, we use Secure Socket Layer (SSL) encrypted communication protocols for all purchase transactions. Once your domain has been purchased, We do not maintain your credit card information on file or in our databases.

6. Other Resources:

• ICANN (Internet Corporation for Assigned Names and Numbers) 's Uniform Domain Name Dispute Resolution Policy
• InterNIC FAQs on Uniform Domain Name Dispute Resolution Policy (UDRP)
• OpenSRS Dispute Policy
• Policies .info, .biz, .tv, .name, .uk, .us, .cc, .cn, .au